Warranty Conditions

All products are under the warranty of the manufacturer companies unless otherwise stated. In order for the warranty conditions to be valid, you must definitely check the product during cargo delivery. If you see any damage, do not accept the product and have a report drawn up. Changes made on the product, deformation of the product, or deterioration of the product's original design are outside the warranty coverage.

Product Return Conditions

If the product you purchased through our site turns out to be defective, you must fill in the Return Form located below within a maximum of 7 days from the delivery date and contact us via the Contact Form on our Contact page or our SATIS@KAMUTEK.COM.TR e-mail address. Following this information, after your Return request is evaluated, the Approval process will be completed. If your request is approved, the defective product you will send to us from the cargo company branch specified with the return code to be created will be replaced with a new one or a refund will be made. If the ordered product's defect has arisen from customer use or if the product has been used within the 7-day period, the return and exchange of the product will not be made. As conditions for product return and exchange, the practices of Law No. 4077 on the Protection of Consumers apply.

You must definitely submit your Return Request from the My Account > Return Transactions section and contact us following this process.

Your Return Request will be evaluated and go through the Approval process.

Approved Returns must absolutely be made together with the original box or packaging.

Returns of products whose original box/packaging has been spoiled, damaged, incomplete, has lost its resalable feature, or is in a state that cannot be purchased by another customer are not accepted.